Privacy and Personal Information Protection Policy

The Statewide Roads (SWR) group of companies respects the privacy and confidentiality of individuals by complying with the legislative requirements of the Privacy Amendment (Private Sector) Act 2000 (herein known as "the Act") and the code of practice described in Australian Standard AS 4721-2000 "Personal privacy practices for the electronic tolling industry."

SWR collects, stores, uses and discloses only that personal information of individuals that is necessary for the carrying out of its business operations and activities. Personal information is information from which your identity is apparent or can be reasonably ascertained.

SWR undertakes to effectively implement the National Privacy Principles embodied in the Act to ensure that reasonable steps are taken to protect the privacy of individuals personal information. This is achieved by:

  • Collecting personal information only by lawful and fair means and not in an unreasonably intrusive manner;
  • Using or disclosing personal information only for the purpose for which it was collected, unless the individual has consented otherwise;
  • Ensuring that personal information collected, used and disclosed is accurate, complete and up-to-date;
  • Protecting the personal information it holds, from misuse and loss, and from unauthorized access, modification or disclosure;
  • Providing individuals with access, where appropriate, to personal information it holds about them;
  • Providing individuals with the option of remaining anonymous when entering into transactions with SWR, whenever it is lawful and practical to do so;
  • Only transferring personal information to a recipient in a foreign country when the individual has consented, or where SWR has taken reasonable steps to ensure that the information will not be held, used or disclosed by the recipient in a manner inconsistent with the Australian National Privacy Principles;
  • Not collecting sensitive information about an individual unless the individual has consented, or when required by law.

Training is provided to all employees covering SWR's policies, practices and procedures relating to the Act.

Individuals who feel that SWR has breached their privacy rights under the Act are able to register their complaints with SWR and have them acknowledged, investigated and dealt with through the company's complaints process.

SWR's commitment and effectiveness in complying with the Act is monitored and measured by periodic Senior Management Reviews of feedback and corrective actions on non compliances with the Act.

As a good corporate citizen, SWR complies with the requirements of the Privacy Amendment (Private Sector) Act 2000.